The Costco Connection is published by Costco Wholesale. All editorial
material, including editorial comments, opinion and statements of fact
appearing in this publication, represents the views of the respective
authors and does not necessarily carry the endorsement of Costco
Wholesale or its officers. Information in The Costco Connection is
gathered from sources considered to be reliable, but the accuracy of
all information cannot be guaranteed. The publication of any advertisements is not to be construed as an endorsement of the product or
service offered unless it is specifically stated in the ad that there is
such approval or endorsement. The advertised dates indicating when
products will be available are subject to change without prior notice.
Products may not be available in all locations on the dates advertised.
Publishing offices are located at 415 West Hunt Club Road, Ottawa, ON
K2E 1C5. Copyright © 2016 Costco Wholesale.
PUBLISHER Sandy Torrey
Lorelle Gilpin, Ottawa (613) 221-2009 Lorelle.Gilpin@costco.com
Tim Talevich (425) 313-6759 firstname.lastname@example.org
Stephanie E. Ponder, CN (425) 427-7134
T. Foster Jones, US (425) 313-6748
Will Fifield, UK (425) 313-6988
David Wight David. Wight@costco.com
Steve Fisher Steve.Fisher@costco.com
Christina Guerrero email@example.com
Hana Medina firstname.lastname@example.org
TRANSLATION, EDITING AND PROOFREADING
FRENCH LANGUAGE EDITION
Anne Boudreault email@example.com
Nathalie Adamson, Lilian Cailleaud, Clovis Houet-Larouche,
Katy Le Van, Joseph Morin
COPY EDITORS Miriam Bulmer, Caroline Szpak
Vera Asanin, Jennifer Babisak, Mark Cardwell, Abigail Cukier,
Jane Doucet, Joseph Hanna, Wendy Helfenbaum,
Susan Hirshorn, Deborah R. Huso, Gail Johnson,
Rachel Olsen, Chris Powell, Kelly Putter, Dana Tye Rally,
Marc Saltzman, Steven van Yoder, Kim Werker
Doris Winters firstname.lastname@example.org
ASSOCIATE ART DIREC TOR
Lory Williams email@example.com
Ken Broman, Bill Carlson, Grant Collier, Susan Detlor,
Steven Lait, Chris Rusnak, David Schneider, Brenda Shecter
PRODUCTION MANAGER Pam Sather, Seattle
ASSISTANT PRODUCTION MANAGER
Antolin Matsuda, Seattle
PUBLISHING PROJECT DIRECTOR
Shannon Ambrose, Ottawa
PUBLISHING PROJECT MANAGER Élaine Émond, Ottawa
COLOUR TECHNICIAN MaryAnne Robbers, Seattle
ADVERTISING AND PROJECT COORDINATOR
Sonia Khober, Ottawa (613) 221-6306
ADVERTISING / PROMOTION COPYWRITER
BUSINESS MANAGER Jane Johnson
ASSISTANT CIRCULATION MANAGER/
Dorothy Strakele (425) 313-6899 firstname.lastname@example.org
COSTCO CANADA HEADQUARTERS:
(Faisant affaire au Québec
sous le nom Les Entrepôts Costco)
415 West Hunt Club Road, Ottawa, ON K2E 1C5
Publication mail agreement number 40064929
Return undeliverable Canadian addresses
to the address above.
WHEN I FIRST began my career in retail B.C. (before
Costco), every credit card transaction involved the
cashier inserting a credit card and sales receipt into a
manual imprinter machine, making an imprint of the
front of the card on the sales receipt and then getting
phone authorization for large purchases. The introduction of swipe terminals, which gives shoppers the
ability to swipe a debit or credit card and get instant
authorization, was a dream come true for both cashiers
and customers. Now tap is the latest way to pay. With
tap, you simply tap your MasterCard (or debit card) on
the contactless terminal at the cash register and you’re done.
MasterCard Tap & Go™ offers the ease, speed and simplicity members are looking
for at the cash register, and we are rolling it out to Costco warehouses across Canada.
Nothing could be simpler or faster for most transactions. (If you are using a Capital
One Platinum MasterCard to tap and go, don’t forget to use your cash rebate cheque,
mailed with your January Capital One statement. It is your reward for all those taps.)
Speaking of making life easier for members, online membership maintenance is the
latest upgrade to our membership system (see page 66). To access the website, visit the
membership counter at your local Costco and ask to verify your account. After authenticating your membership, log on to your Costco.ca account to renew or upgrade your
membership, make changes to your contact information or add or change members on
The Costco app is another way to have Costco at your fingertips. Whether you
want to shop, access the latest warehouse offers or see details about your nearest Costco,
you can do it all conveniently with the Costco app. Both the Costco app and the Costco
Connection digital edition are available at the App Store or on Google Play.
See you in the warehouse or at Costco.ca. C
Lorelle Gilpin is Vice President
of Marketing, Costco Wholesale
from the associate editor’s desk
THIS ISSUE, I’D LIKE to devote this column to space.
Not outer space, but that area within the four walls of
your local Costco (and within The Connection as well).
We frequently receive letters and phone calls about
why certain products can’t be found at Costco, or why
things that were once available have disappeared. There
are several reasons, but a big one is: space.
Costco warehouses are big—around 14,000 square
metres (150,000 square feet). Yet within that cavernous
area, we are limited in the number of products we carry.
A typical Costco warehouse will have between 3,800 and
4,000 individual products, while a typical retailer could have from 80,000 to as many as
140,000 products. Our business model is to limit product counts because we find that’s
one key way of keeping prices as low as possible.
That said, our buyers and operators are extremely creative in how they utilize available space. You’ll always be able to find essentials for everyday living at Costco—things
like detergent, water, computers, great fresh food, clothes and so on. These everyday
necessities make up 80 per cent of our core lineup. But the rest are rotating items that
we bring in because of a special buying opportunity or because they’re seasonal.
Sometimes we can get only limited quantities of these treasure-hunt items, so when
they’re gone, they’re gone.
You can see the seasons of Costco in your local warehouse, with big seasonal items
filling available space on the warehouse floor. After the holiday goods clear out in mid-December, furniture and storage goods arrive for the new year, followed by exercise
equipment—and then by patio and garden accessories that appear at this time of year
(and a little later, plants, trees and gardening supplies).
The Connection reflects these seasons with our own special sections. You’ll find this
month’s Home & Garden section starting on page 25. And you can always find a larger
selection of goods year-round on Costco.ca. C
from the editor’s desk
Tim Talevich is Editorial
Director of The Costco